At Offline Cut Media Ltd, we are committed to providing exceptional support and ensuring full transparency in our service delivery. If you have any inquiries regarding our offline video editing preset packs, technical assistance, or your purchase, please reach out to us through the following official channels:
1. Corporate Information Company Name: DOSHIKELA LIMITED
Registered Address: 23 Wharf St, London SE8 3GG UK
2. Customer Support Channels Email Support: presetpacks@offlinecutkit.com
Telephone: +44 203 005 8755
Response Time: We pride ourselves on efficiency. Our support team aims to respond to all technical and purchase-related inquiries within 24 hours during standard business days.
Transaction & Delivery Policy To comply with consumer protection regulations in the UK, Europe, and the United States, please read the following terms applicable to your transaction:
Nature of Transaction All products offered on this website are intangible digital assets. Every purchase is a one-time transaction; we do not operate on a subscription basis, and there are no recurring monthly or annual fees. Upon successful payment, you will receive a permanent, non-exclusive license to use the specific digital product purchased.
Digital Delivery and Waiver of Withdrawal Rights In accordance with the UK Consumer Rights Act 2015 and the EU Consumer Rights Directive (2011/83/EU) regarding the supply of digital content:
Acknowledgment of Immediate Performance: By purchasing and initiating the download or digital delivery of our products, you explicitly consent to the immediate performance of the contract.
Waiver of Cooling-off Period: You acknowledge and agree that once the digital delivery process has commenced (i.e., the download link is generated or sent), you waive your statutory right to a 14-day “cooling-off” period or the right of withdrawal.
Final Sale: As these are digital goods that cannot be “returned” or “restored” to our inventory, all sales are final. Please ensure your editing software (e.g., Premiere Pro, DaVinci Resolve) is compatible with our packs before completing your purchase.
No Physical Shipping Please note that DOSHIKELA LIMITED provides digital products exclusively.
No physical goods will be shipped, and consequently, no physical tracking numbers will be issued.
Your “Proof of Delivery” is the digital log of the download link dispatched to your registered email address. We recommend checking your spam/junk folder if you do not see the delivery email within minutes of purchase.
