1. General Information What is the Offline Cut Kit? www.offlinecutkit.com is owned and operated by DOSHIKELA LIMITED, a legally registered company in the UK. We focus on providing professional, high-quality video editing presets designed to simplify your creative workflow in offline editing software.
Where is your company located? Our registered office is located at: 23 Wharf St, London SE8 3GG UK
How can I contact your support team? For any technical assistance or billing enquiries, please reach out to us:
2. Products & Licensing What exactly will I receive after purchase? Immediately after successful payment, you will receive a secure digital download link via email. This contains your professional preset packs, ready for instant integration into your preferred video editing software.
Are the assets used in your previews copyrighted? Yes, we take intellectual property rights very seriously. All visual assets, imagery, and video clips used on our website are either our original creations or sourced from licensed royalty-free libraries. We maintain full compliance with global copyright and intellectual property laws.
In which regions are your products available? Currently, we exclusively offer our digital products to customers located within Europe (including the UK) and the United States.
Please ensure your editing software version is compatible with the specifications listed on the product page before purchasing. Due to the digital nature, we cannot offer refunds for software incompatibility.
3. Payments & Security Which payment methods do you accept? We accept all major credit and debit cards, including Visa, Mastercard, and American Express. All payments are processed securely through Stripe, a global leader in payment technology.
Is my payment information secure? Absolutely. We do not store your credit card details on our servers. All transactions are fully encrypted and processed via Stripe, which adheres to PCI-DSS Level 1 compliance—the highest security standard in the payment industry.
4. Delivery & Refunds How are the preset packs delivered? As our products are digital, delivery is instantaneous. A download link will be sent to your registered email address as soon as your transaction is verified. If you do not receive the email within 10 minutes, please check your Spam/Junk folder or contact our support team.
What is your refund policy? Due to the nature of digital downloads, and in accordance with the UK Consumer Contracts Regulations and the EU Consumer Rights Directive:
By clicking the “Download” link or accessing the digital content, you expressly consent to begin the performance of the contract and acknowledge that you waive your statutory 14-day right of withdrawal.
Refunds are generally not issued once the digital file has been accessed or downloaded. However, if there is a verified technical defect that cannot be resolved by our team, we will evaluate refund requests on a case-by-case basis to ensure customer satisfaction.
5. Legal & Compliance Are you GDPR compliant? Yes. As a UK-based entity, we are committed to protecting your privacy. We process personal data in strict accordance with the UK GDPR and the Data Protection Act 2018. Your data is handled with the highest level of confidentiality and security.
