At DOSHIKELA LIMITED, we are dedicated to providing high-quality video editing presets and digital assets to professional users. Given our focus on delivering intangible digital content via www.offlinecutkit.com, our refund policy strictly adheres to the following terms and complies with consumer protection laws and regulations in the UK, Europe, and the United States.
1. Nature of Digital Content All products available on this website are digital presets, templates, and tools.
Immediate Access: Upon purchase, you receive immediate access to the digital files. Under the terms of our digital licence, these products are deemed “used” at the point of download or when the digital delivery process is initiated.
One-Time Purchase: All transactions are for a one-time purchase of a digital licence. There are no recurring subscriptions or hidden fees.
2. Waiver of the Right of Withdrawal (UK/EU Compliance) In accordance with the UK Consumer Rights Act 2015 and the EU Consumer Rights Directive (2011/83/EU):
By purchasing and subsequently accessing or downloading our digital products, you provide your express prior consent for the immediate performance of the contract.
You acknowledge and agree that you lose your 14-day “cooling-off” period and the right of withdrawal once the digital content delivery has commenced.
3. Refund Eligibility Due to the non-returnable nature of digital files, all sales are final. We do not issue refunds once the download link has been generated or accessed, except in the following verified circumstances:
Non-Delivery of Product: If you do not receive the download link due to a technical failure on our part, please contact us within 7 days. We recommend checking your “Spam” or “Junk” folders prior to contact.
Irreparable Major Defects: If the digital file is proven to be corrupted or technically non-functional. We reserve the right to first provide a corrected version of the file. If the defect cannot be rectified, a refund may be issued at our sole discretion.
Compatibility: It is the customer’s responsibility to ensure their host software (e.g., Adobe Premiere Pro, DaVinci Resolve) is compatible with the specifications listed on the product page. Refunds will not be granted for software incompatibility.
4. Order Cancellation Pre-Download Cancellation: You may request to cancel your order and receive a full refund only if our system confirms that the download link has not been clicked and the digital assets have not been accessed.
Process: To request a cancellation, please email presetpacks@offlinecutkit.com immediately with your Order Number. Once a download attempt is logged, the order is ineligible for cancellation.
5. Dispute Prevention and Fraud Monitoring DOSHIKELA LIMITED maintains comprehensive logs of all digital deliveries, including time-stamped IP addresses and download activity.
Unauthorised Transactions: We utilise advanced fraud detection. If you do not recognise a charge, please contact us first to resolve the issue.
Chargebacks: In the event of a chargeback or dispute initiated for a successfully delivered product, we will provide the payment processor (e.g., Stripe) and relevant banking institutions with the download logs and this signed agreement as evidence of fulfilled delivery.
6. Contact and Corporate Information For technical support or billing enquiries, please reach out to our team:
Company: DOSHIKELA LIMITED Tel: +44 203 005 8755 Email: presetpacks@offlinecutkit.com Address: 23 Wharf St, London SE8 3GG UK
